Overview

These Terms and Conditions (“Terms”) govern the use of the Mavistic Foods online store (“we”, “our”, or “us”), which specializes in African and Caribbean dry and frozen food products. By accessing or purchasing from our online store, you (“you”, “your”, or “the customer”) agree to comply with these Terms. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our online store or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or purchase our products.

2. Products, Pricing, and Weight

  • Product Information: We make every effort to ensure product descriptions, pricing, and images are accurate. However, minor variations or errors may occur, and we reserve the right to correct inaccuracies at any time without prior notice.
  • Pricing: All prices are displayed in British Pounds Sterling (GBP) and include applicable UK taxes unless otherwise stated. Shipping and handling charges will be added at checkout.
  • Weight Calculations:
    • The total order weight includes both the product contents and packaging (gross weight).
    • For lightweight or bulky items, shipping charges may be based on volumetric weight calculated according to standard courier formulas.
    • The final shipping cost will be automatically calculated at checkout.
  • Availability: All products are offered subject to availability. We reserve the right to limit quantities or withdraw items at any time.

3. Orders and Payment

  • Order Confirmation: Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline any order at our sole discretion.
  • Payment Methods: We accept major credit/debit cards and secure online payment options. By providing payment details, you confirm that you are authorised to use the selected payment method.
  • Order Cancellation: We may cancel any order and issue a refund if there is an error in pricing, product availability, or payment verification.

4. Shipping, Delivery, and Collection

  • Shipping Coverage: We deliver to all valid UK postcodes.
  • Delivery Timeframes: We aim to deliver within 1–4 working days, though this may vary due to courier schedules, location, or circumstances beyond our control.
  • Collection Option: Customers may collect orders from our physical store, provided prior arrangements have been made. Please call ahead to confirm that your order is ready for collection.
  • Risk of Loss: All goods become your responsibility upon delivery or collection.

5. Returns, Refunds, and Cancellations

Our returns and refund processes comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

  • Eligibility: Due to the perishable nature of many of our products, returns are accepted only for non-perishable or faulty items, unless otherwise required by law.
  • Damaged or Incorrect Items: Notify us within 48 hours of delivery if an item is damaged, defective, or incorrect. We will offer a replacement or refund once the issue is verified.
  • Refund Timeline: Approved refunds will be processed within 3–7 working days using your original payment method.
  • Order Cancellation by Customer: Orders may be cancelled before dispatch by contacting our customer service team. Once shipped, cancellations cannot be made, and the returns policy will apply.

6. Privacy and Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please review our Privacy Policy for details on how we collect, use, and safeguard your information. By using our site, you consent to our handling of your personal data as described therein.

7. Intellectual Property

All website content, including but not limited to text, graphics, images, logos, icons, and product listings, is the property of Mavistic Foods and protected under UK copyright and intellectual property laws.
You may not reproduce, modify, distribute, or exploit any content without prior written consent from Mavistic Foods.

8. Limitation of Liability

To the fullest extent permitted by UK law:

  • Mavistic Foods shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profit, data, or goodwill arising from the use or inability to use our website or products.
  • Our total liability for any claim relating to your purchase shall not exceed the total amount paid for the order in question.
    This clause does not exclude or limit our liability for death, personal injury, or fraud resulting from our negligence.

9. Modifications and Updates

  • Changes to Terms: We reserve the right to amend these Terms at any time. Updated versions will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
  • Service Changes: We may alter, suspend, or discontinue any aspect of our online store, including product availability, pricing, or content, without prior notice.

10. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

11. Contact Information

For questions, feedback, or concerns regarding these Terms, please contact us:
Email: info@mavisticfoods.co.uk / mavisticfoods@gmail.com
Phone: 07960591351